imprint

Διαχειριστές:
Konstantinos Papalamrou
and
Christina Isabelle Papalamprou

Στοιχεία μελών / εταίρων:

Konstantinos Papalamrou
Christina Isabelle Papalamprou

Στοιχεία εταιρίας: 
INS - IONISO Hotel IKE 
Λεωφόρος Συγγρού 76, 11742 Αθήνα   

Αρισμός Γ.Ε.ΜΗ.: 
150042101000   

Αριθμός Φορολογικού Μητρώου:  
801141030   

Terms of Service

1. Scope

1.1. These terms and conditions apply to contracts for the rental and transfer of hotel rooms for accommodation, as well as for all other services and deliveries provided by the hotel for the guest.

1.2. The prior written consent of the hotel is required for the subletting and re-letting of the rooms provided, as well as their use for purposes other than accommodation.

1.3. The guest's terms and conditions only apply if they have been expressly agreed in writing beforehand.

2. Conclusion of contract, partners; statute of limitations

2.1. The contract comes into effect when the hotel accepts the application (confirmation).

2.2. Contractual partners are the hotel and the guest. If a third party has ordered for the guest, they are liable to the hotel together with the guest as joint debtor for all obligations arising from the hotel accommodation contract, provided the hotel has a corresponding declaration from the third party.

2.3. The statute of limitations for claims for damages is generally based on the statutory provisions. All claims against the hotel expire one year after the start of the statutory limitation period. Open claims usually become time-barred after three years. The regular limitation period always begins at the end of the year in which the claim arose. Claims for damages become statute-barred after five years, regardless of knowledge, insofar as they are not based on injury to life, limb or health. The statutory limitation period applies to these claims for damages and to claims based on an intentional or grossly negligent breach of duty by the hotel or its vicarious agents.

3. Services, prices, payment, offsetting

3.1. The hotel is obliged to keep the rooms booked by the guest available and to provide the agreed services. In special cases, the customer must be assigned adequate accommodation in another hotel.

3.2. The guest is obligated to pay the applicable or agreed hotel prices for rooms provided and for other services used. This also applies to services and expenses incurred by the hotel for third parties.

3.3. The agreed prices include the respective statutory VAT. Should the statutory VAT increase, the prices will be adjusted automatically. If the period between the conclusion of the contract and the fulfillment of the contract exceeds four months and the price generally charged by the hotel for such services increases, the hotel can increase the contractually agreed price appropriately, but by no more than 5 percent.

3.4. The hotel can also change the prices if the guest subsequently requests changes to the number of booked rooms, the hotel's services or the length of stay of the guests and the hotel agrees to this.

3.5. Hotel invoices without a due date are payable within 7 days of receipt of the invoice without deduction. The hotel is entitled to make accrued claims due at any time and to demand immediate payment. In the event of late payment, the hotel is entitled to charge the applicable statutory default interest of currently 8 percent (8 percent) or, in the case of legal transactions in which a consumer is involved, 5 percent (5 percent) above the base rate to demand.

Should individual provisions of these general terms and conditions for hotel accommodation be/become invalid or void, this shall not affect the validity of the remaining provisions. The hotel reserves the right to prove higher damage.

In addition, the statutory provisions apply.

3.6. The guest can only offset or reduce a claim from the hotel with an undisputed or legally binding claim.

3.7. We offer daily room cleaning, daily towel change and 2 daily change of bed linen.

3.8. It is up to the hotel to decide whether animals can be accommodated on a case-by-case basis. The costs are €10.00 per night/room

3.9. In the event of damage or theft of hotel items, interior, the hotel reserves the right to charge a fee for restoration or replacement. The guest will be informed about the situation by email or post.

4. Withdrawal by the guest / non-use of the hotel's services

4.1. A cancellation by the guest of the contract concluded with the hotel must be submitted in writing no later than 24 hours before the start of the booking. If this is not done, the price for an overnight stay at the booked rate must be paid, even if the guest does not use contractual services. This does not apply in the event of a breach of the hotel's obligation to show consideration for the rights, legal interests and interests of the guest, if the guest can no longer reasonably be expected to adhere to the contract as a result or is entitled to any other statutory or contractual right of withdrawal.

4.2. If the hotel and the guest have agreed in writing on a date to withdraw from the contract free of charge, the guest may withdraw from the contract until then without triggering payment or compensation claims by the hotel. 

In case of cancellation: please notify us at least 24 hours in advance, otherwise the price of one night will be charged at the booked rate.

4.3. In the case of group travel contracts (groups of 8 or more people), cancellations are free of charge up to 10 days from the date of arrival, after that 20% (20 per cent) of the contractual amount is due.

5. Cancellation by the hotel

5.1. If a right of withdrawal free of charge for the guest within a certain period of time has been agreed in writing, the hotel is entitled to withdraw from the contract during this period if there are inquiries from other guests about the contractually booked rooms and the guest, upon inquiry by the hotel, invokes his right to resignation waived.

5.2. If an agreed advance payment is not made even after a reasonable period of grace set by the hotel has expired, the hotel is also entitled to withdraw from the contract.

5.3. Furthermore, the hotel is entitled to extraordinarily withdraw from the contract for an objectively justifiable reason, for example if

- force majeure or other circumstances for which the hotel is not responsible make it impossible to fulfill the contract;

- Rooms are booked with misleading or false information about essential facts, e.g. about the person of the guest or the purpose;

- the hotel has justified reason to believe that the use of the hotel's services could jeopardize the smooth running of business, the security or the reputation of the hotel in public, without this being attributable to the hotel's area of ​​control or organization.

5.4. If the hotel withdraws with justification, the guest is not entitled to compensation.

6. Room availability, handover and return

6.1. The guest does not acquire the right to be provided specific rooms.

6.2. Booked rooms are available to the guest from 3 p.m. on the agreed day of arrival. The guest has no right to earlier provision. If they are requested to be made available earlier, this must be agreed with the hotel and confirmation obtained. The arrival on the day of arrival can take place until 9 p.m. at the latest. If there are delays in the arrival on the part of the guest, he must inform the hotel in good time. If the guest has neither arrived nor reported, the hotel has the right to release the room for another rental from the following day in order to minimize damage.

6.3. On the agreed day of departure, the rooms must be vacated and made available to the hotel by 11:00 a.m. at the latest. After that, the hotel can charge 50% (50% of 100) of the full lodging price (list price) for use beyond the contract until 6 p.m. and 100% (100% of 100) after 6 p.m. This does not justify contractual claims of the guest.

7. Liability of the Hotel

7.1. The hotel is liable with the diligence of a prudent businessman for its obligations under the contract. Claims by the guest for damages are excluded. Excluded from this are damages resulting from injury to life, limb or health if the hotel is responsible for the breach of duty, other damages which are based on an intentional or grossly negligent breach of duty by the hotel and damages which are based on an intentional or negligent breach of typical contractual obligations of the hotel. A breach of duty by the hotel is equivalent to that of a legal representative or vicarious agent. Should disruptions or defects occur in the hotel's services, the hotel will endeavor to remedy the situation if it becomes aware of it or if the guest complains immediately. The guest is obliged to do what is reasonable for him to remedy the disruption and to keep possible damage to a minimum.

7.2. The contractual partner of the hotel or the guest as such or as the host are fully liable to the hotelier for damage caused by themselves or their guests. Any use of the rooms provided that deviates from the contract entitles the hotel to terminate the contract without notice. This does not reduce the entitlement to the agreed payment. The hotel reserves the right to withdraw from the contract if the provision of the service has become impossible due to force majeure or industrial action, without claims for damages being able to be derived from this.

The hotel is liable for items brought in according to the statutory provisions. The liability claims expire if the customer does not notify the hotel immediately after learning of the loss, destruction or damage. Liability is excluded if the room or the containers from which objects were stolen were unlocked.

7.3. If the customer is provided with a parking space in the hotel car park, even for a fee, this does not result in a safekeeping contract. The hotel is not obligated to monitor. The hotel is not liable in the event of loss or damage to vehicles parked or maneuvered on the hotel property and their contents, except in the case of intent and gross negligence; the same applies to vicarious agents of the hotel.

7.4. Wake-up calls are carried out by the hotel with the greatest care. Claims for damages, except due to gross negligence or intent, are excluded.

7.5. Liability on the part of the hotel in the event of theft or loss of credit card data and electronic data is excluded, taking into account paragraph 1 sentences 2 and 3 of this clause.

7.6. The hotel is a purely non-smoking hotel. If a guest smokes in the room, we reserve the right to charge a fee of €250.00 for the special cleaning.

7.7. If the key is lost or not returned, we charge a fee of €75.00.

8. Corona regulation

8.1. Please comply with the applicable Corona regulations:

9. Final Provisions

9.1. Changes or additions to the contract, the acceptance of applications or these terms and conditions for hotel accommodation should be made in writing. Unilateral changes or additions by the guest are invalid.

9.2. The place of performance and payment is the hotel's registered office.

9.3. The exclusive place of jurisdiction for all disputes arising from the hotel accommodation contract is the hotel's registered office in commercial transactions.

9.4. Greek law applies.

10. Severability Clause

10.1. Changes or additions to the contract must be made in writing.

10.2. Should individual provisions of these General Terms and Conditions for Hotel Accommodation be or become invalid or void, this shall not affect the validity of the remaining provisions. In addition, the statutory provisions apply.

10.3. Provisions of the service provider or operator that deviate from these General Terms and Conditions only apply if this has been agreed in advance in writing in the reservation contract in individual cases.

Status: January 2022

Data protection 

This data protection declaration is intended to inform the users of this website about the type, scope and purpose of the collection and use of personal data by the website operator INS - IONISO Hotel IKE. 

The website operator takes your data protection very seriously and treats your personal data confidentially and in accordance with legal regulations. As new technologies and the constant further development of this website may result in changes to this data protection declaration, we recommend that you read the data protection declaration again at regular intervals. 

Definitions of the terms used (e.g. “personal data” or “processing”) can be found in Art. 4 GDPR. 

access data 

We, the website operator or website provider, collect data about access to the website on the basis of our legitimate interest (see Art. 6 Para. 1 lit. f. DSGVO) and save these as “server log files” on the website server. The following data is logged in this way: 

•  Visited website 

•  Time of access 

•  Amount of data sent in bytes 

•  Source/reference from which you came to the page 

•  Browser used 

•  Operating system used 
• 
   
•  IP address used 
• 
   
• The server log files are stored for a maximum of 7 days and then deleted. The data is stored for security reasons, e.g. B. to be able to clarify cases of abuse. If data has to be kept for reasons of proof, they are excluded from deletion until the incident has been finally clarified. 

• Reach measurement & cookies 

• This website uses cookies for pseudonymised range measurement, which are transmitted to the user's browser either from our server or from the server of third parties. Cookies are small files that are stored on your end device. Your browser accesses these files. The use of cookies increases the user-friendliness and security of this website. 

If you do not want cookies for range measurement to be stored on your end device, you can object to the use of these files here: 

•  Cookie deactivation page of the network advertising initiative: http://optout.networkadvertising.org/?c=1#!/ 

•  Cookie deactivation page of the US website: http://optout.aboutads.info/?c=2#!/ 

•  European site cookie opt-out page: http://optout.networkadvertising.org/?c=1#!/ 

• Common browsers offer the setting option not to allow cookies. Note: There is no guarantee that you will be able to access all functions of this website without restrictions if you make the appropriate settings. 

• Collection and processing of personal data 

• The website operator only collects, uses and passes on your personal data if this is permitted by law or if you consent to the collection of data. Personal data is all information that is used to identify your person and which can be traced back to you - for example your name, email address and telephone number. 

• You can also visit this website without providing any personal information. In order to improve our online offer, however, we save your access data to this website (without personal reference). This access data includes e.g. B. the file you requested or the name of your Internet provider. Due to the anonymization of the data, it is not possible to draw conclusions about your person. 

We process personal data such as first name, last name, IP address, e-mail address, place of residence, postal code and content information from the contact form. 

We only process personal data with the express permission of the user concerned and in compliance with the applicable data protection regulations. 

Why? - The processing of personal data takes place on the basis of our legitimate interest in fulfilling our contractually agreed services and optimizing our online offer. 

Handling contact information 

If you contact us as the website operator through the contact options offered, your details will be saved so that they can be used to process and answer your request. This data will not be passed on to third parties without your consent. 

Dealing with comments and contributions 

If you leave a contribution or comment on this website, your IP address will be saved. This is done on the basis of our legitimate interests within the meaning of Article 6 Paragraph 1 Letter f Have the identity of the comment or contribution author. 

Google Analytics 

Due to our legitimate interests in optimizing and analyzing our online offer within the meaning of Article 6 Paragraph 1 lit. f. GDPR, this website uses the "Google Analytics" service, which is provided by Google Inc. (1600 Amphitheater Parkway Mountain View, CA 94043, USA) is offered. The service (Google Analytics) uses "cookies" - text files that are stored on your device. The information collected by the cookies is usually sent to a Google server in the USA and stored there. 

Google LLC complies with European data protection law and is certified under the Privacy Shield Agreement: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active 

IP anonymization takes effect on this website. The IP address of the user is shortened within the member states of the EU and the European Economic Area and in the other contracting states of the agreement. Only in individual cases will the IP address first be transmitted unabridged to a Google server in the USA and shortened there. This shortening eliminates the personal reference to your IP address. The user's IP address transmitted by the browser is not combined with other data stored by Google. 

As part of the agreement on the order data agreement, which we as the website operator have concluded with Google Inc., they use the information collected to evaluate website usage and website activity and provide services related to internet usage. 

The data collected by Google on our behalf is used to evaluate the use of our online offering by individual users, e.g. B. to create reports on the activity on the website in order to improve our online offer. 

You have the option of preventing the storage of cookies on your device by making the appropriate settings in your browser. There is no guarantee that you will be able to access all functions of this website without restrictions if your browser does not accept cookies. 

You can also use a browser plug-in to prevent the information collected by cookies (including your IP address) from being sent to Google Inc. and used by Google Inc. The following link takes you to the corresponding plugin: https://tools.google.com/dlpage/gaoptout?hl=de 

Alternatively, by clicking on this link (IMPORTANT: insert opt-out link) you prevent Google Analytics from collecting data about you within this website. By clicking on the link above, you download an "opt-out cookie". Your browser must therefore always allow the storage of cookies. If you delete your cookies regularly, you will need to click the link again each time you visit this website. 

Here you can find more information about the use of data by Google Inc.: 

•  https://policies.google.com/privacy/partners?hl=de (data collected by Google partners) 

•  https://adssettings.google.de/authenticated (settings about advertising that is displayed to you) 

•  https://policies.google.com/technologies/ads?hl=de (use of cookies in ads) 

• Use of social media plugins from Facebook 

• Due to our legitimate interest in the analysis, optimization and operation of our online offer (in the sense of Art. 6 Para. 1 lit. f. DSGVO), this website uses the Facebook social plugin, which is provided by Facebook Inc. ( 1 Hacker Way, Menlo Park, California 94025, USA). The integration can be recognized by the Facebook logo or by the terms "Like", "Like", "Share" in the Facebook colors (blue and white). You can find information about all Facebook plugins via the following link: https://developers.facebook.com/docs/plugins/ 

• Facebook Inc. complies with European data protection law and is certified under the Privacy Shield Agreement: https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active 

• The plugin establishes a direct connection between your browser and the Facebook servers. The website operator has no influence whatsoever on the nature and scope of the data that the plugin transmits to the Facebook Inc. servers. You can find information about this here: https://www.facebook.com/help/186325668085084 

• The plugin informs Facebook Inc. that you, as a user, have visited this website. It is possible that your IP address will be saved. If you are logged into your Facebook account while visiting this website, the information mentioned will be linked to it. 

• If you use the functions of the plugin - for example by sharing or "liking" a post - the corresponding information will also be transmitted to Facebook Inc. Would you like to prevent the Facebook. Inc. linked this data to your Facebook account, please log out of Facebook before visiting this website and delete the stored cookies. You can make further settings for data processing for advertising purposes via your Facebook profile or object to the use of your data for advertising purposes. You can access the settings here: 

•  Profile settings on Facebook: https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen 

•  Cookie deactivation page of the US website: http://optout.aboutads.info/?c=2#!/ 

•  European site cookie opt-out page: http://optout.networkadvertising.org/?c=1#!/ 

• You can read about which data, for what purpose and to what extent Facebook collects, uses and processes data and what rights and setting options you have to protect your privacy in the Facebook data protection guidelines. You can find them here: https://www.facebook.com/about/privacy/ 

Newsletter Subscription 

The website operator offers you a newsletter in which he informs you about current events and offers. If you would like to subscribe to the newsletter, you must enter a valid e-mail address. If you subscribe to the newsletter, you agree to receive the newsletter and the procedures explained. 

The newsletter is sent by the shipping service provider XY, a shipping platform of the provider ABC, Example Street 5, 12345 Example City, Germany. Information about the data protection regulations of the shipping service provider can be found at: example-XY.de/datenschutz. 

Revocation and cancellation: You can revoke your consent to receive the newsletter at any time and thus cancel the newsletter subscription. After your termination, your personal data will be deleted. Your consent to the sending of the newsletter expires at the same time. At the end of each newsletter you will find the link to cancel. 

It is best to find out more directly from your shipping service provider. You may also have to conclude a contract for order data processing with them. 

User Rights 

As a user, you have the right to request free information about what personal data has been stored about you. You also have the right to have inaccurate data corrected and the processing of your personal data restricted or erased. If applicable, you can also exercise your right to data portability. If you assume that your data has been processed unlawfully, you can lodge a complaint with the competent supervisory authority. 

deletion of data 

If your request does not conflict with a legal obligation to store data (e.g. data retention), you have the right to have your data deleted. Data stored by us will be deleted if they are no longer required for their intended purpose and there are no statutory retention periods. If deletion cannot be carried out because the data is required for permissible legal purposes, data processing will be restricted. In this case, the data will be blocked and not processed for other purposes. 

Right to object 

Users of this website can exercise their right to object and object to the processing of their personal data at any time. 

If you would like a correction, blocking, deletion or information about the personal data stored about you or if you have questions regarding the collection, processing or use of your personal data or would like to revoke your consent, please contact us at the following e-mail address : info@hotel-ioniso.com